May 16, 2017

Cancel – Refund Request

CANCELLATION – REFUND POLICY

All cancellations and refund requests must be made via email to cancel-service@icsvirtualoffice.com and to no other email or phone at ICS.


PLEASE REVIEW BEFORE SUBMITTING REQUEST


As stated via the service ordered, this is a month-to-month or one year agreement and can be cancelled by either party given 30 days written notice via email, unless subtenant prepays one year in advance. If an annual monthly payment plan, there is a $40 cancellation fee if cancelled within 12 months. There is no cancellation fee prepaid annual plans. In the event Subtenant registers the location in their company or personal name with Google, Bing, Yahoo, the Washington State Department of Licensing, Department of Revenue, and/or the Secretary of State, and Subtenant terminates their rental agreement within 12 months, Subtenant understands a cancellation fee of $100 will be charged. If subtenant cancels their month-to-month personal or business mailbox or coworking rental agreement within 12 months of sign-up, there is a $40 cancellation fee.

Refunds

All refunds are processed on the 15th and 1st of the  month and are deposited to client accounts within 5 business days of the processing date. Clients requesting a refund or disputing a fee between the 1st and 15th will be refunded on the 1st. Clients requesting a refund on between the 16th and the last day of the month will be refunding on the 15th of the following month. ICS will review each account in detail to ensure the refund or dispute is inline with our Terms and Conditions.

> SUBMIT REQUEST

cancel-service@icsvirtualoffice.com

Please include the primary personal and/or company name on the account in the subject line.