FREQUENTLY ASKED QUESTIONS

Virtual Office Address & Personal Mailbox Services

What does ICS do?

ICS provides a real street address for business or personal use, as well as office space and meeting rooms. We offer a full-service address for all your business and personal needs. Unlike a PO Box location, our staff can accept and sign for all types of mail and packages of all sizes. Our offices and meeting rooms provide a cost effective way to meet with clients or simply get some work done without having to go to Starbucks. Our Seattle mailing address service is great for business or personal use. You can choose from multiple locations and service plans.

How many people or businesses can be on a single account?

Personal mailbox accounts can have 1 personal name in which we accept mail. Business accounts allow 1 personal name and 1 company name. Additional business names are $50/year per account. Additional personal names are $50/year per account.

Do I need to use my suite number with my address?

Yes. When you sign up, you will be issued a dedicated suite/mailbox number that must be included on all addressed mail sent to you. If your mail or packages do not include the suite number, they are returned to sender by USPS or the carrier.

How much is mail forwarding?

Mail forwarding is low cost with ICS. We use USPS First Class and USPS Priority Mail to ship mail and packages worldwide. We charge the listed USPS postage fee + a minimal mail handling fee. In most cases, mail forwarding is a flat fee of $14.75 including USPS postage for up to 13 ounces of standard mail items or 10 total mail items packaged into one single package and shipped to you. This includes a USPS tracking number with insurance. Mail handing fees are calculated by the number of mail items in your online mailbox. You will be able to view mail handing fees when you login to your online mailbox. We forward all mail types, including standard mail pieces and package parcels.

Do I get a tracking number when mail is forwarded?

Yes.

How do I update my credit card?

From the main menu on our website, select Support, then "update credit card" and login.

How do I update my forwarding address?

From the main menu on our website, select Support, then Update Account Info and login.

Can you add more people or business names to your account?

Yes, simply email us and request us to add a personal name or business name to your account. There is an additional fee of $50/year per name or business name.

Can we scan your mail to you?

Absolutely, we can scan mail to your email whenever you need it. If you need mail scanned, simply check your mailbox online, then request the Mail Scan to Email link. You will need your user email and suite/mailbox number to login to your online mailbox.

Who uses ICS?

Local, regional, and worldwide companies use us as a business address and office center here in Seattle, WA. Hundreds of personal households use our service to receive all their mail and packages, safely and securely. ICS has over 2,000 clients!

Are your mail items secure?

All mail items and packages are received by our staff and secured for pick-up, forwarding, or mail scan to email. You never have to worry about your items being taken, given we are a secure commercial office location. Our facility is secure with cameras and alarm system.

Why is ICS better than the competition?

That's simple. We provide a lot more for less. We charge low monthly or annual fees for our services, and low-cost on-demand fees when you need your mail forwarded or scanned to your email. We don't nickel and dime our clients. Our locations are also highly professional.

Is it a month-to-month or annual contract?

Our agreements are six months, then month-to-month or prepaid annually. You can choose which makes the most sense for you. Annual plans save you up to 30% and are prepaid for the entire year.

Can someone else pick-up my mail for me?

Yes. We must receive an email prior to pick-up with their name. They will be asked the suite/box number and must provide ID at the time of mail pick-up.

Does ICS offer meeting rooms?

You can book meeting rooms through ICS at over 3,000 locations throughout the United States and worldwide. Meeting rooms are billed by the hour and vary based upon location. Meeting rooms start at $30 hour and go up based upon the location.

Is it a commercial / physical location?

Yes. We are a physical office location in Seattle. We are not a PO box facility. Our business street address is 5608 17th Avenue NW, Seattle, WA 98107. We have staff on-site daily to assist you and accept your mail and packages. We also have a location at 800 5th Avenue in Seattle.

What is a Virtual Office?

A Virtual Office in Seattle is a professional business street address, not a PO Box. Our staff provides mail handling services for all our virtual office clients. A virtual office is great for individuals or businesses that need a professional business address, not a PO Box. When people or businesses search for your business online, your professional ICS location shows up. Our location is a professional commercial office building, not a retail mail stop like UPS or FedEx. Our virtual office service in Seattle ensures you look professional.

What are the hours?

ICS provides online email and phone support Monday - Friday from 10:00am to 5:00pm. Mail pick-up is always scheduled by online appointment to ensure your mail is ready for you upon arrival, and sanitized to reduce COVID-19 exposure. It's always best to email the ICS support team through the website for support related client matters. This way, we have your request in writing and can support you in the most efficient manner possible. Please make sure to ALWAYS schedule mail pick-up online prior to visiting our location for mail pick-up.

What is the address at ICS?

We have two locations in Seattle. 5608 17th Avenue NW, Seattle, WA 98107 and 800 5th Avenue, Seattle, WA 98104. When you sign up with ICS, we also provide you a dedicated suite number which is instantly issued to you once you sign up online. All mail is transferred daily from our 800 5th Avenue location to 5608 17th Avenue NW, where it is then processed for mail forwarding, scan to email, or pick-up.

How long does it take to set-up service?

Your mailing address service is set-up instantly when you sign up online. As soon as you sign up, you'll be able to start using your new Seattle mailing address for all your business and/or personal needs. You can use our address for all personal mail matters, your website, business cards, and much more. Once you have uploaded your ID's online and we confirm your identity, you are issued a suite/mailbox number to begin using immediately.

How long has ICS been in business?

Our mailing address and virtual office business was started in 2011.

How do I request mail to be forwarded or scanned to email.

If you need your mail forwarded or scanned to email, you login to your online mailbox and request mail scanning, forwarding, or schedule a pick-up time.

Can I pick-up mail on-site?

Yes. All mail and packages are processed and stored for pick-up at our 5608 17th Avenue NW location. You must schedule mail pick-up online. Simply login to your online mailbox and schedule a pick-up time.

How do I email ICS?

Go to our support tab from the main menu on the website or > click here.

I want ICS to be my registered agent. How does that work?

When you sign up for our Registered Agent service, ICS Virtual Office LLC is your dedicated registered agent in the state of Washington. When you set-up your LLC or corporation, you use ICS Virtual Office LLC as your registered agent entity. The registered agent address for ICS is 5608 17th Avenue NW, Seattle, WA 98107, with you your suite number. Phone number is 888-705-4005. Email is info@icsvirtualoffice.com. You must sign up for our Registered Agent Service online in order to list ICS Virtual Office LLC as your registered agent.

What happens to my mail when I cancel my service?

When you cancel your service with ICS, it is important you change your mailing address with the post office, and department of licensing if you you are a business. All mail is returned to sender 30 days following cancellation.

Does ICS service international clients?

Yes! Hundreds of international clients use the our mailing address and virtual office services. We have clients worldwide including Canada, South and Central America, China, Japan, all of Asia, Australia, Africa, the Middle East, and Europe.

What is the difference between a PO Box and ICS?

PO Box services do not sign for and accept packages, and do not have a professional business location. ICS provides a real street address and has staff on-site to sign for and accepts all mail and package types for you.