Client Support Resources

All client support matters are handled via email to ensure we provide the highest level of support and have your request details in writing. You can check your mail below, schedule mail pick-up, forwarding, scan to email, update your account, or submit a support request via email.


Registered Agent Information

If you have signed up for our Registered Agent service, you can login to the Washington Secretary of State website to update ICS as your Registered Agent. You can create an account with the Washington Secretary of State online. Below is our information to use.

Registered Agent: ICS Virtual Office LLC

Agent Type: Entity

Registered Agent Address: 5608 17th Avenue NW, Seattle, WA 98107

Agent Email:

Agent Contact: Mitchell Mosley


Mail Pick-up Hours

Monday, Tuesday & Thursday

10:00am to 3:00pm

You Must Schedule Mail Pick-Up Online


All mail is processed for pick-up, forwarding, or scan to email from our 5608 Seattle location. Mail pick-up is by scheduled appointment only.

5608 17th Ave NW, Seattle, WA 98107

800 5th Avenue

No Mail Pick-up at 800 5th Avenue. All mail is transferred to our 5608 location for pick-up, forwarding, or scan to email.